Our Commitment to Healthcare Professionals

At Cherokee Shop, we understand that healthcare professionals need reliable, comfortable workwear that meets the demands of your important work. Our specialized collections—from our Butter-Soft Brands and UA Scrub Brands to our curated Featured Shops and seasonal collections like Chasing Sunsets and Digital Lavender—are designed with your needs in mind. We’re equally dedicated to ensuring your complete satisfaction with every purchase through our straightforward shipping and returns processes.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Timeframes

Shipping Method Cost Delivery Timeframe Carrier
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx
Free Shipping Free (orders over $50) 15-25 business days after shipment EMS

International Shipping

We proudly serve healthcare professionals globally, excluding Asia and some remote areas. International customers may be subject to customs duties and taxes, which are the responsibility of the recipient.

Returns & Exchanges

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your order. This gives you ample time to ensure your scrubs, lab coats, or nursing shoes fit perfectly and meet your professional standards.

Condition Requirements

To be eligible for return or exchange, items must be:

  • Unworn and unwashed
  • In original condition with all tags attached
  • In the original packaging
  • Accompanied by the original receipt or order confirmation

Important Note: Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Nursing Shoes (once worn)
  • Opened or used intimate apparel
  • Personalized or custom-made items
  • Final sale items clearly marked as such

Step-by-Step Return Process

1
Submit Your Return Request

Within 15 days of receiving your order, please contact our customer service team using the template below. Send your completed request to: [email protected]

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Template:

Dear Cherokee Shop Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange:
– [Product Name], [Size], [Color], [Quantity]
– [Additional items if applicable]

Reason for Return/Exchange: [Please specify – size issue, color mismatch, defective item, etc.]

Preferred Resolution: [Refund / Exchange for (specify product, size, color)]

Customer Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

Thank you for your assistance.

Sincerely,
[Your Name]

2
Wait for Authorization

Our dedicated healthcare professional support team will review your request within 1-2 business days and email you a Return Authorization Number and shipping instructions.

3
Package and Ship Your Return

Please include the following in your return package:

  • Items in original condition with all tags attached
  • Original packaging
  • Copy of your order confirmation or receipt
  • Return Authorization Number clearly visible on the outside of the package

Ship your return to:

Cherokee Shop Returns
1042 White Lane
LOUISVILLE, US 62858

4
Processing Your Return

Once we receive your return, we’ll inspect the items and process your request within 3-5 business days. You’ll receive an email confirmation once your return is processed.

Refund Information

Refund Timeline

Refunds are processed within 3-5 business days after we receive and inspect your return. The timing of when the funds reach your account depends on your payment method and financial institution:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

What’s Refunded

Your refund will include the cost of the returned items. Original shipping fees are non-refundable, unless the return is due to our error or a defective product.

Exchange Processing

For exchanges, we’ll ship your replacement item once we receive and process your return. Standard shipping charges apply for the new shipment unless the exchange is due to our error.

International Returns

International customers are responsible for return shipping costs and any applicable customs duties or taxes. We recommend using a trackable shipping service for your return.

Need Assistance?

Our customer service team, comprised of professionals who understand healthcare workwear needs, is here to help:

Email: [email protected]

Address: 1042 White Lane, LOUISVILLE, US 62858

We’re committed to ensuring you’re completely satisfied with your Cherokee Shop experience and have the professional apparel you need to provide excellent patient care.