Welcome to Cherokee Shop’s FAQ page! We’re dedicated to providing healthcare professionals with high-quality apparel that blends comfort, style, and durability. Based on our analysis of your needs, we’ve compiled common questions to help you navigate our offerings, delivery, returns, and more. If you don’t find your answer here, feel free to contact our support team.

Product Questions

1. What types of products do you offer?
We specialize in healthcare apparel designed for comfort and professionalism. Our collections include scrubs (such as the Butter-Soft Brands, UA Scrub Tops, and Men’s Scrubs), lab coats, nursing shoes, and specialty items like petite pants and solid jackets. Explore our featured shops like the Digital Lavender Collection or Terra Nova Collection for trendy options.
2. Are your scrubs suitable for all body types?
Yes! We offer a range of sizes to fit diverse needs, including Petite Pants, Regular Pants, and Special Size Scrubs. Our goal is to ensure everyone finds a perfect fit for long shifts.
3. Do you have discounts or promotions?
Absolutely! Check our Discount Scrubs section and keep an eye on our website for regular promotions. We also offer free shipping on orders over $50 to help you save.

Delivery and Shipping

1. How long does order processing take?
Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking details once your items ship.
2. What shipping options are available?
We provide two main options to suit your needs:
  • Standard Shipping: Costs $12.95 and uses DHL or FedEx for delivery in 10-15 business days after shipment. Ideal for urgent needs.
  • Free Shipping: Available for orders of $50 or more, using EMS for delivery in 15-25 business days after shipment. Great for budget-conscious shoppers stocking up.
3. Do you ship internationally?
Yes, we ship globally! However, we currently do not deliver to Asia and some remote areas due to logistical constraints. If you’re unsure about your location, email us for assistance.
4. How can I track my order?
After your order ships, we’ll send a tracking number via email. Use it to monitor your delivery in real-time through our trusted carriers (DHL, FedEx, or EMS).

Returns and Refunds

1. What is your return policy?
We want you to be completely satisfied! You can return items within 15 days of delivery. For full details, please visit our Returns Policy page.
2. How do I initiate a return?
Contact our customer service team at [email protected] with your order details, and we’ll guide you through the process.

Payment and Account

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
2. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders faster and access exclusive offers.

General Inquiries

1. Who is Cherokee Shop’s target audience?
Our products are tailored for healthcare professionals like nurses, doctors, and lab technicians who value comfort, style, and durability in their workwear. We cater to a global audience, with collections designed for various preferences and sizes.
2. What makes Cherokee Shop unique?
We combine professionalism with trendy collections (e.g., A Touch of Texture and Chasing Sunsets) and focus on butter-soft fabrics for all-day comfort. Our reliable delivery and customer-centric policies ensure a seamless shopping experience.
3. How can I contact you?
Reach us at [email protected] or visit our address: 1042 White Lane, LOUISVILLE, US 62858. We’re here to help!

Thank you for choosing Cherokee Shop—where comfort meets professionalism in healthcare apparel. We’re honored to support you in your vital work!